What Does an HR Operations Manager Do?
An HR operations manager oversees the complete employee cycle, ensures smooth procedures, and supervises the HR department's daily administrative tasks. Such tasks include checking the budget, implementing new HR policies, improving employee relations, overseeing recruiting, and more. In short, the HR Operations Manager maintains the entire internal HR operations.
The role of HR operations managers is quite essential to a company; therefore, it requires particular skills to qualify for such a job. Some of these skills include excellent communications skills, administrative skills, active listening, the ability to provide support to a team, and more. In addition, you also need strong leadership skills that can prove beneficial for the HR team. However, those are just some of the basic skills that an individual must possess to succeed in this particular position.
Since the HR operations manager's focus is to oversee all the administrative workings of a human resources department, they need to possess significant experience. However, it can get confusing to understand the exact responsibilities of the position and what prerequisites you need to fulfill to become an HR operations manager. Therefore, you should go through the role and its duties to train better and achieve a well-paying HR operations manager role.
This article takes you through all you need to know about the HR operations manager role and what kind of duties come with it. It also guides you through some commonly asked questions about the position so that you know the general expectations of organizations when hiring a candidate for this position.
The HR Operations Manager's Role
The primary role of a Human Resource Operations manager is to set goals for a particular company’s HR operations and track the department’s progress as it works on its goals. They are also responsible for reviewing, approving, and providing any necessary modifications to the HR department’s budget. Moreover, they also supervise database and HR system maintenance for the company.
The HR Operations managers also have to inform and oversee specific tasks such as recruiting, employee engagement and retention, employee satisfaction, and performance management. For this reason, they require a different skill set than what other junior HR professional roles require.
The HR operations manager ensures that there is a healthy work environment and that the HR department’s workflow is cost-effective yet efficient. The HR department is also responsible for collaborating with all the other departments in a company and providing human resources assistance wherever required. Additionally, the HR Operations manager must ensure that the HR department effectively performs its tasks while assisting other departments as efficiently as possible.
Understanding the job requirement when applying for a particular position is essential. Once you have understood the HR operations manager role properly, you can start training for it by getting the right knowledge and skills. If you are interested in working in this role for a company, you should consider pursuing our top-quality HR certifications at HR University to increase your chances of gaining a well-paying HR operations manager job.
HR Operations Manager Responsibilities
As an HR Operations manager, one has responsibilities directly related to the company's human resources policies, employees, human resources budget, human resources systems, administrative work, and more. Therefore, the candidate needs to have specific skills such as being an excellent communicator to fulfill those responsibilities. The less communication gap between the departments, and employees in a company, the more efficiently they can work.
Since the HR Operations manager deals with the employees of a company along with outsiders or third parties, they need to have excellent interpersonal abilities.
Other than that, leadership skills are another attractive quality in a candidate for them to qualify for the job of an HR Operations Manager. The ability to lead a team, take HR initiatives, and develop creative ideas for improving the HR department's workflows is a valuable skill and opens many doors to growth and success.
Some of the primary responsibilities that an HR operations manager has to handle are discussed below.
Implement Company Policies
As an HR Operations manager, one of the primary responsibilities is implementing company policies. After all, it is significant for every organization to have rules and regulations. However, implementing those policies is even more crucial to ensure that the organization enjoys significant productivity while maintaining discipline because having rules, regulations, and guidelines on paper is not enough.
One of the main aims of the HR operations manager is to ensure the company runs smoothly. However, they must also ensure that the creation of these policies complies with the relevant labor regulations and regulatory legislation of a particular country. Therefore, the HR operations manager helps ensure that the company does not have to go through any legal troubles.
Supervise the Recruitment and Employee Onboarding Programs
The human resources department has to handle all the processes related to recruiting, onboarding, or offboarding an employee. The HR operations manager plays a vital role in these procedures. They help select suitable candidates for a role, clarify a position’s requirements, filter out unsuitable applications, and arrange interviews.
Once that recruitment process ends, the next task is to get the employee on board. The onboarding tasks include:
- Drafting contracts.
- Getting them signed by the hired individual.
- Negotiating salaries and benefits
- Handling all the other paperwork that comes with hiring a person.
An HR operations manager oversees all these processes and ensures efficiency throughout the workflow.
The onboarding process also includes educating the new employee about the vision, culture, goals, and many more things linked to the company. Organizations also require that all new hires go through training before they step into the job completely. An HR operations manager handles and guides all such processes.
Oversee Employee Exiting Process/Offboarding
When a company wants to lay off an employee, or the employee wishes to resign or is retiring, the HR Operations Manager is responsible for ensuring that all the vital formalities are taken care of by the department. Those formalities often include informing departments like the finance department or the IT department regarding the employee's exit from the company.
The HR operations manager interviews the employee leaving the company to receive feedback regarding working conditions and what can improve within the HR department's operations. They also look into the employee's relations with their colleagues and other teams of the company at different levels.
Often, the offboarding process also includes transferring the responsibilities of the exiting employee to either another employee or hiring a replacement. Other than that, the HR department takes care of the paperwork. Therefore, the HR Operations manager must supervise all of these procedures and responsibly address personnel too.
Monitor And Review Departmental Budgets
The finance department of a company primarily drafts the budget, but it goes to the HR Operations Manager for review. The HR operations manager's responsibility is to ensure that the budget has devoted special attention to the HR department's operations and administrative needs while keeping in mind all other necessary factors. The budget also includes the availability of capital to the HR department and business plans.
Organizations also undergo budget cuts due to unexpected events, such as the Covid-19 pandemic., When such cuts happen, the approved budget needs reviewing to ensure that the company can survive on lower allocations. The HR Operations Manager is responsible for this task and ensuring that the new funding is adequate for HR operations to run smoothly.
Overlook Administrative Tasks
The human resources department is responsible for performing various administrative tasks, and the HR Operations manager has to supervise such tasks. These tasks can include maintaining files on employees' data, monitoring other departments to ensure that every employee is doing their job, handling compensation details and internal HR systems, and many more.
The HR operations Manager must check that throughout all the tasks that their department carries out, the systems in use are smooth and efficient. This particular responsibility requires a candidate who has leadership and time management skills, is an excellent communicator, can use performance review tools and can perform well under pressure.
Working as an HR Operations manager helps you gain crucial professional exposure and pushes you to think outside the box to bring new ideas to the company, resolve problems, and lead a team. The job is demanding yet fulfilling since it gives you a huge room to grow and acquire a multitude of skills simultaneously.
Qualifications are crucial for this job, and possessing the right skills and adequate experience makes you a more appealing candidate when you send out applications. In addition, with smaller organizations, you get to experiment a lot while you are in the HR operations manager role. However, you should also aim to work for a large organization since the experiences you get there are unmatched.
Frequently Asked Questions
Here are some of the most common questions about the HR operations manager role and their answers.
What Skills Make You a Competent HR Operations Manager?
To become a capable HR operations manager, you need to polish your communication skills and nurture strong time management and human resources management abilities. Such skills help you work more efficiently and ensure that the HR operations team is in the hands of an able manager.
Apart from these skills, you also need to have other abilities such as proactiveness and solid interpersonal skills. In recent years, most organizations have preferred candidates who can take initiative as this shows that they can lead and take charge whenever required.
Another critical skill that an HR Operations manager must have is using the resources available to them most efficiently. Once you have mastered such areas, the job becomes more accessible, and the human resources department keeps doing better.
What Are Some Lesser-Known Details About the HR Operations Manager Role?
Being an HR Operations manager can be stressful at times, especially during recruitment. Sometimes the number of applications can be overwhelming, and other times, it is hard to shortlist a candidate because there is more than one promising individual.
Collaborating with a team can also be challenging because there are times when people do not agree with each other. Such scenarios create conflicts to the extent that the team members cannot work with each other at all and need a mediator. In times like these, it is up to the HR Operations manager to remain professional and use their problem-solving skills to resolve such issues.
Why Do Organizations Hire an HR Operations Manager?
There are no rigid rules behind hiring an HR operations manager. However, hiring an HR operations manager is the right step if your organization believes they need a dedicated HR professional to oversee the everyday dealings of the department. Additionally, the organization can hire for such a role if they don’t wish to divide such responsibilities amongst a few existing employees, which is a usual route for smaller organizations with limited budgets.
Hiring an HR Operations manager is recommended because their qualifications and skills ensure that the HR department runs in the best possible way. That is a crucial requirement with large organizations as the world expects professionalism from them.
Another advantage of hiring an HR Operations manager is that the job gets done within a reasonable amount of time instead of trusting someone with the task who does not adequately understand the administrative work of a human resources department.
If you are new to Human Resources and are looking to break into an HR operations manager role, we recommend taking our HR Certification Courses, where you will learn how to build your skillset in human resources, build your human resources network, craft an excellent HR resume, and create a successful job search strategy.
Josh Fechter is the founder of HR.University. He’s a certified HR professional and has managed global teams across 5 different continents including their benefits and payroll. You can connect with him on LinkedIn here.