HR Analyst, Senior

Your Role

The Human Resources Shared Services & Vendor Management team owns and supports many Blue Shield programs and policies as well as managing our contingent workforce program. The HR Analyst, Senior will report to the Sr. Manager, HR Shared Services & Vendor Management. In this role you will work closely with businesses units across the enterprise in managing elements of our contingent work program, audit internal HR processes, project/program manage internal policies and processes and act as a subject matter expert on new projects. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Responsibilities

Your Work

In this role, you will:

• Manage and execute sensitive and/or complex operational processes and data audits including HRIS system transaction verifications, and complete case metrics analysis. Analyzes data, develops, and generates routine and ad-hoc reports.
• Work closely with Employee Relations, third party vendors, Global Business Services, Information Technology and Legal in consulting on sensitive issues.
• Be responsible for policy documentation, workflow creation, procedure documentation, website updates, and employee communications.
• May consult and coach HR Specialists or lower-level analysts for escalated/complex HR cases. This may include training new specialists/analysts in areas of their expertise.
• Handle Tier 1/2 cases as it relates to their subject matter expertise.
• Analyze and trouble shoot process breakdowns, providing concise and timely updates to leadership.
• Other assigned work as needed.

Qualifications

Your Knowledge and Experience

• Requires a college degree or equivalent experience and minimum 5 years of prior relevant experience.
• Requires advanced knowledge of job area typically obtained through advanced education combined with experience. May have practical knowledge of project management.
• Requires strong analytical and problem- solving skills.
• Requires strong verbal and written communications, ability to pivot those communications depending on audience
• Requires ability to be agile in moving from one topic/process to another frequently throughout day
• Requires a self-starter, coming with recommendations for improvement, and a viewpoint to topics at hand
• Requires strong ability to speak both from a business perspective but also have sound technical knowledge of our processes
• Requires strong adherence to milestones, goals, and deadlines and being proactive in communicating when roadblocks present themselves
• Prior HR experience is prefered

ABOUT US

About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!

Our Values: 

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we’re going to do and by acknowledging and correcting where we fall short. 
• Human. We strive to listen and communicate effectively, showing empathy by understanding others’ perspectives.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals. 

Our Workplace Model:

At Blue Shield of California and the Ascendiun Family of Companies, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose – whether working in the office or through a hybrid approach – by providing clear expectations while respecting the diverse needs of our workforce.

Two Ways of Working:

• Hybrid (Default): Work from a business unit-approved office at least two (2) times per month (for roles below Director-level) or once per week (for Director-level roles and above). Exceptions:

o   Member-facing and approved out-of-state roles remain remote.

o   Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits.

o   For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

• On-Site: Work from a business unit-approved office an average of four (4) or more days a week.

Physical Requirements:

Office Environment – roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork – Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.