Looking for a list of HR operations skills to excel on the job? You came to the right place, then.
The HR operations team is responsible for administrative tasks such as payroll management, staff data entry, maintenance, compliance with laws of the region where the company is operating, recruitment of qualified candidates, onboarding, and off-boarding of employees. As their name suggests, the HR operations team deals with the everyday operations of the HR department. Moreover, they focus on the department’s overall efficiency and strategize the improvement of existing processes and workflows.
A professional HR operations team carries HR skills that include administrative, managerial, recruitment, interpersonal, and communication skills. Such abilities help them deliver their best performance and produce outcomes that are beneficial for their professional growth and the organization’s overall development.
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This article explains what specific categories of skills organizations expect from HR operations. In addition, it talks about the different duties of HR operations for and how they help an individual become a talented HR operations professional.
HR Operations Skills
Here are seven fundamental HR operations skills:
1. Administrative Skills
Administrative skills are one of the primary skills for HR operations which they must strengthen further. These skills help HR operations perform tasks such as maintaining employee data, investigating and addressing grievances, processing employee requests, and keeping track of every detail related to the HR employees. Such data include documentation, proposals for employee benefit programs, and other critical HR agreements.
An HR professional’s daily agenda includes other major administrative tasks that they must take care of and need solid administrative skills are given below.
- Onboarding employees: HR operations contribute to the handling of onboarding of new candidates. The onboarding involves tasks like taking new employees through the department’s systems, creating necessary permissions for them, and ensuring the accuracy of their documents. Therefore, administrative skills are necessary for the efficient fulfillment of tasks.
- Running software: The HR operations team works with software and dedicated digital systems that store data regarding employees, automate organizational workflows, and act as the primary medium of inter-departmental communication. Therefore, exhibiting software skills is essential that helps smoothen the company’s operations.
- Payroll management: The HR operations team is also responsible for payroll management which includes managing data regarding salaries, tax deductions, net pay, and any deductions or bonuses given to the employee. This aspect also includes overseeing benefits administration.
- Reviewing and monitoring budget: The HR operations team approves the budget, reviews it if necessary, and monitors it to ensure that the company spends its money as per its budget to avoid trouble and effective running.
2. Managerial Skills
As an HR operations team member, you must exhibit a robust human resource project management style. After all, the HR operations team and the HR manager must create an employee-friendly environment and make policies that promote a healthy organizational culture. Therefore, HR operations must have an intimate understanding of the organization’s business-related requirements and employee needs.
Solid human resource management skills include conflict resolution, giving smart instructions, mentoring other HR professionals through employee training, and overseeing employee relations. Moreover, the HR operations team ensures a healthy workspace and help avoid discrimination or harassment.
Some of the main areas that help an individual develop strong organizational skills fit for an HR operations role are described below.
- Time management: Time management is a crucial skill for HR operations because they deal with multiple tasks at the same time. If they do not manage their time, the department’s efficiency can suffer a lot. For HR operations, it is vital to possess this skill to do efficient work, provide quality output, and not ensure that the workload remains manageable instead of juggling multiple things at once.
- Decision-making: Confident decision-making is crucial for good management since you are in charge and must make important judgments. For example, in the case of HR operations, the team makes decisions about implementing processes that take the department toward better efficiency. An example of such decisions is about which candidate is suitable for the recruitment or training of employees to ensure that they become familiar with the workplace’s culture, expectations, and work environment.
- Task Delegation: Delegation is an important aspect of human resources management. It is essential to understand that delegation helps produce better outcomes as the workload gets divided. The HR operations team must hold these skills since they delegate tasks amongst employees to ensure higher productivity. A major advantage of delegating tasks is that every employee gets some part of the key responsibilities. Therefore, it helps them feel included and contributes to their professional growth. Moreover, delegating tasks also strengthens the professional bonds of colleagues when they work as a team on tasks. It is also important to supervise new employees when delegating a task and help them out in case they are unaware of how to get it done. After all, new employees are susceptible to developing a lack of confidence, leading to unfavorable outcomes.
- Proactiveness: One of the ways to judge whether someone will perform well in an authoritative position is to observe what they do in difficult situations. An employer notices if employees take charge or give their input in a professional setting. Therefore, employers prefer proactive candidates who are not afraid of voicing their opinions regarding how to carry out tasks. You must become proactive and plan your initiatives to establish yourself as someone who takes the lead. Afterward, you can put your managerial skills to use and lead such initiatives.
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3. Recruitment Skills
Recruiting new candidates is a major responsibility that the HR operations team performs. Therefore, having recruitment skills is necessary to work in HR operations. These HR skills and competencies enable an individual to recruit the right talent for the company.
Here are some of the skills that HR professionals in the operations team must have to contribute to the recruitment process.
- Good Communication: Not many can communicate things to relevant stakeholders. However, the recruitment process involves many different people, and it is essential to have solid communication throughout. In addition, as a recruiter, one meets many new people while the recruitment drive is ongoing. Therefore, they must know how to introduce and guide new people through the process. A recruiter is often responsible for communicating with people in-person and over emails or phone calls. Therefore, having good communication skills means having solid speaking abilities and writing skills.
- Software Skills: As an HR operations worker, you work with software that keeps track of all the data regarding current company employees and potential candidates. Such software requires understanding how you can streamline the process and where you need to switch to manual working. Having such soft skills makes the recruiter’s job easy and ensures that the recruitment process goes on and the talent doesn’t get lost in mundane details.
- Reliability: An HR operations specialist is responsible for several important recruitment tasks. After all, recruiting the right talent can become quite demanding, and any delays in completing tasks cause trouble for the company. Therefore, the HR operations professional act as a reliable individual who doesn’t need constant monitoring. Furthermore, when the recruitment process occurs, the recruiter is the middle person between the candidate who applied and the company. Therefore, it is your responsibility to ensure that things work and that the potential employee and the company can rely on each other.
- Sourcing Knowledge: HR operations need sufficient sourcing knowledge so they can look for suitable candidates. Platforms such as LinkedIn and Glassdoor are the biggest platforms for attracting talent, receiving applications, and searching for potential candidates.
Aside from knowing where to look, it is important to have skills to recognize talent because the market is full of people with impeccable educational qualifications. However, not every candidate is the right one for the job. Therefore, the HR operations professional needs to know where to look and what to look for.
4. Interpersonal Skills
Interpersonal skills are such skills that are important for different professional opportunities, and employers value them more than the employees realize. Having interpersonal skills is quite helpful for a department or team, whether it comes to relationships with people within the company or outside of it. Some of these interpersonal skills include:
- Empathy: Being empathetic towards people, even in a professional setting, is crucial. It helps you understand and, therefore, makes you more approachable as people can trust you to listen to them and empathize with you.
- Encouragement: HR operations motivate and guide others on matters if the tasks begin to feel boring and repetitive. The HR operations team provides training to new employees and also ensures that stay motivated even with small achievements. After all, the HR operations team focused on building a facilitative working environment that helps build confidence.
5. Communication Skills
Solid communication skills are what keep a company together. An HR operations team with good communication skills ensures success for the HR department. However, these skills are not just limited to writing, in fact, these include communicating within the company, as well as with people outside of the company. Such communications skill include:
- Listening: To excel in communicating, one must practice listening. Critical listening ensures that you understand things well, which is vital in workplaces to complete tasks. The HR operations team must exhibit good listening skills. Know that communicating does not always mean that you will do all the talking. In fact, it includes listening to other people as well.
- Delivering Clear Instructions: Since the HR operations team keeps a check on the departmental systems and workflows, they come up with plans to fine-tune them for maximum effectiveness. The implementation of these plans involves giving instructions to other HR professionals in the team and guiding them about new HR practices. Therefore, the HR operations team must know to deliver clear directions so that when the plan comes to life, there is no confusion between the stakeholders.
- Giving Feedback: When an employee completes a task, they expect feedback. Such feedback helps them improve their performance and grow in their career. Therefore, the HR operations team must know how to provide it to them so they can improve next time. The human resources professionals can either have a one-on-one session with each employee or give overall feedback to the team. However, they need to use the right mediums and language for this purpose.
6. Analytical Skills
Analytical skills ensure that the data from the company is analyzed and any decisions are backed by valuable insights gathered from that data. These skills are very useful for the HR operations team because their role involves making decisions about the department’s processes and basing their plans on key HR metrics.
HR operations with excellent analytical skills make decisions with a greater probability of success. Some analytical skills specified for HR operations are:
- Proficiency with Analytical Software: HR operations use solid analytical tools to clean and analyze employee data. Such software simplifies the analysis and saves important resources like time and effort. The HR operations team such software to create dashboards when presenting their strategies to higher-level executives. Hence you must exhibit proficiency in analytical software.
- Being Data-driven: Working with data demands systems that make data collection easy and intuitive. A data-driven HR operations team can tailor departmental processes and make them easy to gather data from. Such data can help drive the human resources department toward better efficiency.
7. Problem-Solving Skills
Companies are successful when their employees have effective problem-solving skills. An HR operations team needs to know how to point out issues and formulate solutions. Therefore, you must exhibit problem-solving in practice.
Here are the skills you need to become adept at problem-solving while being in an HR operations team:
- Identifying Problems: It is vital to first identify the problems. After all, knowing the cause of the problem is the first step toward solving it. The HR operations team monitors the department’s workflows, listens for feedback, and analyzes data to pinpoint any issues. Once you know the problem, then the team can start working on finding a solution.
- Forming Solutions: Once the problem is apparent, then the next step is to find a suitable solution. When formulating solutions, the HR operations team keeps resources and constraints in mind when formulating solutions. After all, the solution shows no outcome if it is beyond the scope of implementation. If there are multiple solutions, then the HR operations team needs to decide which solution is most adequate.
- Implementing Solutions: When the best solution becomes clear, the final step is implementation. The HR operations team has to carry out the solution plan and needs to keep observing if the solution is viable or not. After all, some solutions can appear good but are not effective in real.
The HR operations sub-filed has been emerging and growing prominent across different industries. Organizations have realized that since the human resources department is such a crucial part of the puzzle, it needs to function with maximum effectiveness. Therefore, HR operations teams have begun to spring up in companies of all sizes.
If you wish to become a part of the HR operations team, you must exhibit the competencies described above, HR technical skills, adequate HR knowledge, and some professional experience.
If you are new to Human Resources and are looking to break into any HR Operations position, we recommend taking our HR Certification Courses, where you will learn how to build your skillset in human resources, build your human resources network, craft an excellent HR resume, and create a successful job search strategy that lands you a sought-after HR Operations job.