HR Director


The Director of Human Resources for the Americas plays a strategic leadership role in overseeing and enhancing human resources functions across the Americas region for our Business Process Outsourcing (BPO) company, responsible for the planning, development, implementation, and administration of Percepta’s personnel, employee development, and

employee relations for our largest geographical region.The position involves formulating and executing HR strategies to work collaboratively and assist with engagement, compensation, benefits, timekeeping, and talent acquisition as needed.

This role is also responsible for multiple sites which hold our largest population of employees and all HR Services programs within the Region.


Strategic HR Leadership

Develop and implement HR strategies aligned with business goals to drive organizational growth and success in the Americas region.

Provide strategic guidance to senior leadership on HR matters.

Staff and ManagementDirect and manage a team of Human Resource staff responsible for all employee relations, HR services, and employee administration duties for the Region.

Must partner with Engagement, Talent Acquisition, Benefits, Compensation, Time- keeping and Payroll functions as needed to ensure continuity of employee care and experience.

Interview, select, train, mentor, and lead employees.Follow the compensation program and work with the Global Compensation team to determine pay rates and annual merit increases based on performance results.

Direct and evaluate performance through the performance evaluation process, one-on-ones, corrective actions, etc.

Plan, direct, and distribute workload to department members.

Make decisions regarding types of merchandise, materials, supplies, or equipment used.

Recommend changes in status (promotion, demotion, transfer, etc.).

Administer disciplinary actions as required.

Develop the annual HR budget and manage expenses accordingly.

Human Resources Management

Collaborate with senior leadership, managers, and team leaders to spread human resources competencies throughout the organization.

Clearly understand and communicate the organization’s mission, values, and Employee Value Proposition (EVP).

Manage the functional areas of Human Resources and Employee Relations for each location within the specified region.
Partner with Leaders and direct the development, implementation, and maintenance of employment law policies and programs including Equal Employment Opportunity to ensure compliance.

Partner with Engagement on leadership training on HR related topics such as interviewing skills, harassment, employee relations, policies, and changes, etc.

Implement programs as developed and directed by VP, GHR.

Monitors and identifies employee engagement in Percepta. Recommends potential solutions including enhancements, changes, rewards, recognition, communications, etc.Develops, recommends, and implements personnel policies and procedures at the site level, working with peers to ensure continuity across all locations with similar laws and regulations.

Ensures compliance with all state, province, country/federal regulations as related to Human Resources.
Partner with Talent Acquisition to develop staffing strategies, implementation plans, and programs to identify talent within and outside the organization.

Participate in SOW process, maintain client relationships, program launches, and transitions, along with Limited Serve responsibilities.

Oversight of all employment legal issues within specified region, with escalation and visibility to VP, GHR.

Work on special projects, as requested.

Promote DEI initiatives to create an inclusive workplace that values diversity.

Implement strategies to promote equality and fairness in HR practices.

Prepare regular reports for senior management on key HR metrics.

Employee Relations:
Foster a positive and inclusive work environment through effective employee relations strategies.

Address employee concerns, disputes, and grievances in collaboration with relevant stakeholders.

HR Policy Development and Compliance:
Develop and update HR policies and procedures in compliance with regional labor laws and company standards.

Ensure consistent application and adherence to HR policies across the Americas region.

Work Environment and Personnel Development

Work on improving own skills; leadership, mentoring/coaching, applicable laws and regulations, best practices, etc.

Support and sustain a positive work environment that fosters team performance through own work and behavior.

Provide and facilitate development opportunities for staff members.
Work closely and collaboratively with Global team, ensuring communication, transparency, and best practices across all regions, locations, and the globe.


Support site communications efforts.

Work on activities and/or projects as requested by VP, GHR or Site Management.

Must be able to create and deliver the highest-quality client-ready presentations with an emphasis on analytics and business acumen.


College, University, Secondary degree required, preferably in Business, Human Resource Management, or related area. (Or equivalent experience in the UK).


10 years of strong HR Generalist experience.

7 years proven experience in a Senior HR Management role.

7 years experience with emphasis on employee relations, recruitment, and employee life cycle at a senior level.

10 years of experience in coaching employees and managing complex, difficult and emotional issues.

In-depth knowledge of regional labor laws and HR best practices.


Strong strategic thinking, problem-solving, and decision-making skills.

Proven ability to collaborate and influence at all organizational levels.

Organization, counseling and negotiating skills.

Initiative and follow-up skills.

Objectivity, good judgment, and ability to make decisions.

Ability to handle difficult employees / situations.

  • Leadership, negotiation, and team building skills.
  • Outstanding time management and organizational skills.
  • Ability to multi-task.
  • Strong oral, written, influential communication and presentation skills.
  • Excellent organizational, time management and problem-solving skills.
  • Works well independently and in a team environment.
  • Must be able to interact effectively with all internal departments and Percepta representatives.
  • Ability to work well with all levels of the organization.
  • Proven ability to work in a fast-paced environment.

High proficiency in MS Office, especially with MS Excel, Word, and PowerPoint applications.


Must be able to maintain the strictest confidentiality.

Must be able to interact with vendors and customers and represent Percepta professionally with all outside organizations.

Ability to travel as needed, both domestically and internationally, with little notice.

Primary Location:
United States

Req ID: 03T2F

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