Human Resources Coordinator

Website russell_tobin Russell Tobin

Pride Global/Russell Tobin is currently seeking HR Coordinator (Bilingual) to support vendor and freight shipments for our client. This is an excellent opportunity to work with a dynamic team and gain valuable experience in the Consumer Retail industry. Potential to extend or convert for the right candidate. Apply today for consideration!

Position: HR Coordinator (Bilingual)

Duration: 12+ months with possible extension

Location: Boca Raton, FL – Onsite

Pay rate: $23.00-25.00/hr on W2

Note: Bi-lingual (Fluent in any of the following languages Portuguese, Spanish, Chinese, German or Hungarian required.


Major Responsibilities:

  • Conducts day-to-day transactional processing in Workday and other related systems as required.
  • Handle high volume of incoming calls, chats and text in a call center environment.
  • Responsible for adhering to HR Operations, Service Level Agreements and Key Performance Indicators.
  • Evaluates and responds to employee and manager inquires via phone, chat, or other methods and provide accurate and timely responses through use of a knowledgebase, and desktop tools.
  • Listening to callers, digesting the information and conveying an accurate solution.
  • Provides guidance to callers about Workday, Kronos and other HR systems as required.
  • Demonstrates professionalism at all times when dealing with others by communicating effectively, being responsive, and collaborating with others.
  • Escalates complex issues to Tier 2 Service Center Specialists or HR Service Center Manager as required.
  • Creates and maintains detailed, complete and accurate records of all interactions in the Case Management System.
  • Maintains privacy and confidentiality of information, protects the assets of employees, and the company. Reports non-compliance and adheres to all applicable federal and local laws, regulations, and company policies and procedures.
  • Provides callers with excellent, efficient and courteous service.
  • Ensures case management notes are written professionally thorough and accurately detail the problem and the proposed resolution.
  • Identifies escalation trends to the HR Manager and opportunities for process improvement and/or new solutions.
  • Assists in identifying areas to improve communications and efficiency of operations and implementing changes.
  • Builds positive working relationship with colleagues, manager and stakeholders.
  • The ability to interact effectively with a diverse employee and manager population at all levels within the organization.

Preferred Requirements:

  • 1 – 2 years’ experience in Human Resource, HR Operations, or Call Center environment preferred.
  • Knowledge of Workday or other HR systems is desirable.
  • Knowledge of case management systems and HR Portal technology is helpful.
  • Strong organizational and time management skills.
  • Ability to work in an independent or team environment.
  • Communicate effectively with all parties as required.
  • Written communication is clear and succinct in a variety of communication settings and styles.
  • Strong customer service skills, clear communication, and client focus.
  • Process improvement and comprehensive understanding of cross-functional processes.
  • Microsoft Office suite, Excel, Word, and PowerPoint preferred.
  • Six Sigma Certification a plus.
  • Bi-lingual (Fluent in any of the following languages Portuguese, Spanish, Chinese, German or Hungarian required.

Education Requirements:

  • A high school diploma or general education degree (GED) required.
  • Bachelor’s degree, in Human Resources, Business or related field is preferred.
  • IHRIM and/or SHRM certification a plus.

Pride Global/Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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