Human Resources Coordinator

Website russell_tobin Russell Tobin

Pride Global/Russell Tobin is currently seeking HR Coordinator (Bilingual) to support vendor and freight shipments for our client. This is an excellent opportunity to work with a dynamic team and gain valuable experience in the Consumer Retail industry. Potential to extend or convert for the right candidate. Apply today for consideration!

Position: HR Coordinator (Bilingual)

Duration: 12+ months with possible extension

Location: Boca Raton, FL – Onsite

Pay rate: $23.00-25.00/hr on W2

Note: Bi-lingual (Fluent in any of the following languages Portuguese, Spanish, Chinese, German or Hungarian required.

 

Major Responsibilities:

  • Conducts day-to-day transactional processing in Workday and other related systems as required.
  • Handle high volume of incoming calls, chats and text in a call center environment.
  • Responsible for adhering to HR Operations, Service Level Agreements and Key Performance Indicators.
  • Evaluates and responds to employee and manager inquires via phone, chat, or other methods and provide accurate and timely responses through use of a knowledgebase, and desktop tools.
  • Listening to callers, digesting the information and conveying an accurate solution.
  • Provides guidance to callers about Workday, Kronos and other HR systems as required.
  • Demonstrates professionalism at all times when dealing with others by communicating effectively, being responsive, and collaborating with others.
  • Escalates complex issues to Tier 2 Service Center Specialists or HR Service Center Manager as required.
  • Creates and maintains detailed, complete and accurate records of all interactions in the Case Management System.
  • Maintains privacy and confidentiality of information, protects the assets of employees, and the company. Reports non-compliance and adheres to all applicable federal and local laws, regulations, and company policies and procedures.
  • Provides callers with excellent, efficient and courteous service.
  • Ensures case management notes are written professionally thorough and accurately detail the problem and the proposed resolution.
  • Identifies escalation trends to the HR Manager and opportunities for process improvement and/or new solutions.
  • Assists in identifying areas to improve communications and efficiency of operations and implementing changes.
  • Builds positive working relationship with colleagues, manager and stakeholders.
  • The ability to interact effectively with a diverse employee and manager population at all levels within the organization.

Preferred Requirements:

  • 1 – 2 years’ experience in Human Resource, HR Operations, or Call Center environment preferred.
  • Knowledge of Workday or other HR systems is desirable.
  • Knowledge of case management systems and HR Portal technology is helpful.
  • Strong organizational and time management skills.
  • Ability to work in an independent or team environment.
  • Communicate effectively with all parties as required.
  • Written communication is clear and succinct in a variety of communication settings and styles.
  • Strong customer service skills, clear communication, and client focus.
  • Process improvement and comprehensive understanding of cross-functional processes.
  • Microsoft Office suite, Excel, Word, and PowerPoint preferred.
  • Six Sigma Certification a plus.
  • Bi-lingual (Fluent in any of the following languages Portuguese, Spanish, Chinese, German or Hungarian required.

Education Requirements:

  • A high school diploma or general education degree (GED) required.
  • Bachelor’s degree, in Human Resources, Business or related field is preferred.
  • IHRIM and/or SHRM certification a plus.

Pride Global/Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

To apply for this job please visit www.linkedin.com.